From Sceptic to Sold

For someone who held negative preconceptions of the fit out and construction business, it didn’t take long for Caitlyn Diep to choose Levitch Design Australia as the builder of her husband’s Orthopaedic Knee Specialist Clinic.

By Danny Chan

Perhaps due to stories she had heard about unsavoury practices in the building industry, Caitlyn was once convinced that tradespeople tended to “cut corners to maximise profits”. But that was before she met the LDA team and Dean Arnot, her personal LDA Project Consultant.

From the initial meeting, Caitlyn was struck by LDA’s professionalism: “I had met up with several builders up to that point, and by comparison, found the LDA team very well prepared and accommodating. While they took our requests very seriously, they also made practical suggestions that we hadn’t previously thought of – their vast knowledge in healthcare set-ups was clearly evident.”

“Unlike other builders, they were not aggressively pushing their services but patient and honest in their approach. In just one meeting, I felt confident enough to leave the project in their good hands.”

Dr Quang Dao’s Specialist Clinic, as part of the team of surgeons at the Sydney Bone and Joint Clinic, relocated to the Liverpool Day Surgery building late last year. The LDS Building in Chipping North features an impressive suite of state-of-the-art facilities, boasting 4 operating theatres and a 23-bed first stage recovery. Thanks to LDA making a quick first impression, Dr Dao and his wife did not waste any time sprucing up their own clinic to match the modern surroundings.

The result is a sublime renovation that effortlessly fuses a sports-inspired theme and soothing ambience. A place where patients can unwind while being visually drawn to an eclectic collection of sporting memorabilia. Helping to set up the sporty mood, dominant neutral shades of brown, grey and white are cleverly contrasted with zesty orange accented furnishings – the latter seen on anything from plush swivel chair upholstery, cabinet insets and bench cushions to acrylic splashbacks and snazzy razor-thin recessed strips on the reception counter. These bright tangerine scatterings add a splash of exuberance to the restful atmosphere, hinting at the concept of regaining one’s strength and vitality through treatment and rehabilitation of knee conditions.

Work on the 104-sqm space took place from August to October, during which time Caitlyn was able to focus on running the business as practice manager at the former location.

“With Dean coordinating the entire project, the Levitch team pretty much took care of everything. This included gaining access to the building, dealing with various suppliers, organising delivery and installation of X-ray boxes, customising examination beds and working around the limitations of the existing space.”

“These were all professionally executed in addition to their main contributions: Coming up with an awesome interior design, implementing a well-conceived layout and delivering a beautiful renovation. They delivered an end-to-end solution which in turn made the whole project a stress-free experience for my husband and I.”

It helped too that the Project Manager Glen Stapley remained communicative throughout the process, Caitlyn attests: “Dean was very prompt about updating me on the progress and made it a point to get my go-ahead if there were any unforeseen changes to the original plan.”

At first apprehensive about the limited floor space – considering Dr Dao’s disfavour for tight work spaces and the couple having to settle for a smaller unit due to unavailability – Caitlyn was relieved by LDA’s thoughtful physical layout and smart employment of space optimisation techniques.

The Specialist’s spacious 4m x 5m consultation room optimised ingenious use of available space via hidden cabinetry and under-seat storage. Inviting oodles of natural light in through massive windows and day/night blinds made the generous space look even bigger and more welcoming.

Asked for her favourite part of the renovation, Caitlyn is torn between the classy reception area, which she likens to a “loungy living space or foyer of a hotel lobby”, and the massive staff room cum pantry in which many boisterous communal meals have been shared. “We have received so many compliments on the staff room alone, some coming from visiting staff from other practices. They often tell us how envious they are that we all get to dine together as a team.”

“We are proud of the renovation and never regretted the decision to go with Levitch Design Australia. Though not the cheapest, they certainly deliver great value for the investment.”



Written by Danny Chan

Very helpful and professional through out the process. The support we received after fit out completion was fantastic, we requested a few minor adjustments after installation and no request was too hard. Excellent communication, would happily recommend to anyone.read more
Excellent attitude and quality service. It is increasingly rare for the leadership/ management team as a whole, of a company, to take personal care and deliver in a timely manner. Everybody is impressively polite, and I have zero hesitation in recommending Levitch Design Australia.read more
Australian Skincare
Australian Skincare
20:11 17 Jul 18
designs are beautiful, talk to Dean Arnot if you want to build with Levitch, he is very quick to respond to your calls and very thoroughread more
Eunice Park
Eunice Park
11:43 13 Nov 17
The entire team at Levitch Design are very professional and easy to work with. I am very pleased with how our dental practice looks. From the start they were informative and always helpful, going out of their way to make sure the final design and plan was what we envisioned. I would highly recommend Levitch Design to anyone !read more
Karan S Baran
Karan S Baran
06:39 27 Oct 17
I engaged Levitch Design Australia for the renovation, rebranding and marketing of my Dental Practice, and from start to finsih I was very impressed with their professionalism. I didn't realise initially that they would be able to oversee all aspects of the project, and having them do this allowed for a seamless integration of the vision across all parties. They were professional, creative, addressed any concern thoroughly and in a timely manner, and were a pleasure to deal with. Since completion, the feedback from patients has been extremely positive, and we have noticed an increase in revenue as a result. I would highly recommend Levitch Design Australia.read more
Alistair Graham
Alistair Graham
06:03 05 Jul 17


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